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Privacy Policy

Last updated: November 24, 2025

Introduction

Map My Customers, Inc ("Map My Customers," "we," or "us") is committed to protecting your privacy. By visiting mapmycustomers.com ("the Site") and submitting personal information ("Personal Information") you acknowledge and accept the practices and policies outlined in this privacy policy ("Privacy Policy").

This Privacy Policy explains how we collect and use Personal Information and certain other information collected from visitors to the Site. Questions or concerns regarding privacy practices should be directed to legal@mapmycustomers.com.

"Personal Information" is defined as any information identifiable with you, including names, addresses, email addresses, or phone numbers, as well as other non-public information associated with the foregoing.

Important note: Personal Information will be processed in the United States where laws regarding processing of personal information may be less stringent than the laws in your country.

Information We Collect From You

When you voluntarily fill out surveys, company ratings, registration forms, or provide Personal Information at the Site, we collect and process that information in accordance with this Policy. Our offerings and features change over time, which may affect the options available to provide Personal Information.

Situations Where Personal Information is Provided

What We Collect

The Personal Information collected varies depending on how you interact with the Site. We collect and store information associated with your actions, such as onboarding steps completed and time spent on each step, as well as other behavioral information.

Account Creation

You may create an account using our website or one of our apps. We receive and collect information you authorize to share with us, which becomes Map My Customers account information. This information is processed according to this Policy.

When creating an account, you may build a User Profile with additional Personal Information. You have the ability to:

Credit Card Information

Credit card information entered on the Site for purchases is sent directly from your browser to our third-party payment processor. We do not store this information on our servers.

Information We Collect Passively

Log Data

When you use our Site and services, our servers automatically record information your browser sends ("Log Data"). This may include:

Location Information: Any location information collected is for the benefit of our users only, never shared with third parties, and retained for a maximum of 7 days. You can enable or disable location services through your mobile device settings at any time.

Cookies

As is standard practice with professional websites, this site uses cookies (tiny files downloaded to your computer) to improve your experience.

You can prevent cookies by adjusting browser settings, but be aware that disabling cookies will affect functionality of this and many other websites. We recommend not disabling cookies.

Types of Cookies We Use

Login Related Cookies: These remember login status to prevent re-entering credentials on every page visit. They are typically removed when you log out.

Site Preference Cookies: These remember your preferences for how the site runs. This requires cookies to recall your preferences during interactions.

Third Party Cookies: We use cookies from trusted third parties in special cases:

Third Party Advertising

We permit certain third-party companies to help us tailor advertising and collect data about user activities on our Sites/Services (including tailoring ads on third-party services). These companies may deliver ads and place cookies to track behavior.

Other Technologies

We automatically record certain information using various technologies, including "clear gifs" or "web beacons." This may include:

We may use these technologies to collect information about email interactions (whether opened, clicked, or forwarded), to the extent permitted by law.

Google User Data

If you provide access to Google data, our use is subject to these restrictions:

Do Not Track

Map My Customers does not process or respond to web browsers' "do not track" signals or similar transmissions requesting to disable online tracking.

Third Party Web Beacons and Buttons

The Site may display third-party content, including advertising. Third parties may use cookies, web beacons, or other mechanisms to collect data when you view their content. Information is collected directly by third parties, not Map My Customers. Consult the third party's privacy policies for information about their data practices.

Links to Other Websites

The Site contains links to other websites. Linking to a website does not constitute endorsement, authorization, or affiliation representation. We do not control third-party websites. These sites may place cookies, collect data, or solicit Personal Information with different privacy practices.

We are not responsible for the content, privacy, security practices, or policies of third-party sites or services. We encourage reading the privacy policies of other visited websites.

How We Use the Information We Collect

Map My Customers is committed to protecting your privacy. We will not give, rent, lend, or sell your individual information unless you ask or authorize us to do so. We also will not disclose personally identifiable information about users except as described in this Policy.

General Uses

Information you submit is used to:

Collecting and using information as described is essential and largely necessary for fulfilling our relationship with you.

Research and Analysis

We may conduct research on user demographics and behavior based on submitted information. This is typically conducted on an aggregate basis but may be combined with Personal Information to improve services.

Additional Uses

We may use collected information to:

Use of Artificial Intelligence and Large Language Models (LLMs)

We offer optional features utilizing artificial intelligence and large language model technologies for tasks such as summarization, content generation, and automated insights. These features are strictly opt-in. AI-enabled functionality processing Customer Data will not activate unless the Customer expressly enables it within account settings.

When AI features are enabled, all Customer Data used is processed exclusively by offline, self-hosted LLM systems within Map My Customers' controlled infrastructure. We do not transmit sensitive or identifying Customer Data to external, online, or third-party LLM providers.

Prior to LLM processing, data is minimized, de-identified, and stripped of customer identifiers and other sensitive information, handled according to our data-security practices.

Any third-party service providers supporting AI functionality act solely as processors on our behalf and are contractually restricted from retaining, storing, or using data for model training or their own purposes. Sensitive Customer Data (including contact information, account records, sales activity, notes, and proprietary information) remains stored exclusively within Map My Customers' secure systems and is never shared with external LLM services.

Customers may disable AI features at any time, which immediately prevents further Customer Data processing through LLM systems and does not affect standard, non-AI product feature access.

Disclosure of Personal Information

Except as stated in this Policy, we do not disclose or share Personal Information with third parties unless you ask or authorize us to do so.

Third Party Service Providers

We may provide Personal Information to third-party service providers and suppliers who work on our behalf to provide services and features and help us communicate with users. These providers do not have independent rights to use this information except to help provide our services.

Business Transitions

In the event Map My Customers undergoes a business transition (merger, acquisition by another company, or sale of all or portion of assets), Personal Information will likely be transferred. You acknowledge that such transfers may occur and any acquirer may continue using your Personal Information according to this Privacy Policy.

Required Disclosures

We may disclose collected information (including Personal Information) if we believe in good faith such disclosure is necessary to:

Non-Personal Information

When we collect information that does not identify you as a specific person ("Non-Personal Information"), we may use and disclose this information for any purpose, notwithstanding anything to the contrary in this Policy, except where required otherwise by applicable law.

Choices Regarding Personal Information

Service Announcements

We may send service-related announcements when necessary. You may generally opt out by contacting support@mapmycustomers.com.

Reviewing and Changing Information

You can review and change certain portions of Personal Information by logging into the Site and visiting your account profile page.

Timeline for Changes:

Deletion Requests

All other users may request changes to or deletion of Personal Information and associated information by submitting a written request to support@mapmycustomers.com.

Note: Map My Customers will have no liability for deletion of your data unless you are a European or California user. Requests are evaluated case-by-case. When Personal Information is deleted, it is removed from active databases but may remain in archives. Certain Personal Information cannot be deleted except by deleting your user account. We may not accommodate requests if we believe the change would violate law or legal requirements or cause information to be incorrect.

Users Within California or Outside of the United States

Our Site is hosted in the United States and services are provided from the United States. Information may be stored on servers in multiple countries on cloud or similar distributed hosting platforms.

For Non-U.S. Residents

If you are a California resident, any non-U.S. country resident, or European resident, note that by providing Personal Information, you consent to its transfer to the United States and other indicated jurisdictions, and to our use and disclosure according to this Policy.

GDPR and CCPA Compliance

European residents: We have implemented necessary practices and documentation to address GDPR requirements regarding your data and storage.

California residents: We comply with CCPA requirements regarding your data and storage.

Data Controller

For European Economic Area data protection law (GDPR) and CCPA purposes, the data controller is:

Map My Customers, Inc.
167 E Chatham St, Ste 300
Cary, NC 27511
legal@mapmycustomers.com

Questions about data protection should be directed to support@mapmycustomers.com.

Rights for European and California Users

You have certain rights under certain circumstances, including:

How Long We Store Your Personal Information

We retain personal information for as long as necessary to provide the Site to you and fulfill the purposes described in this Policy. This applies to anyone we share your information with who carries out services on our behalf.

We may also retain aggregate information beyond this time for research purposes and to help develop and improve our services. You cannot be identified from aggregate information retained or stored for these purposes.

Authorized Third Party Vendors

The following third-party vendors are authorized to receive personal information:

Privacy of Minors

Our Site is not intended for children under 13. To access or use the Site, you must be 13 years or older. If under 18 or the age of majority in your jurisdiction, use of the Site must be under parent/guardian or responsible adult supervision.

If we learn we have collected or received Personal Information from a child under 13 without parental consent verification, we will delete that information. If you believe we might have information from or about a child under 13, contact legal@mapmycustomers.com.

Data Security

We have implemented reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure collected information online. We store information you provide on secure servers.

Only authorized employees, contractors, and agents with a need to know Personal Information in connection with service performance are allowed access. These individuals and entities are required to be bound by confidentiality obligations and may face disciplinary actions, including termination and criminal prosecution, for failing to meet confidentiality obligations.

Important: The transmission of information over the Internet is not completely secure. Any Personal Information transmission is at your own risk.

In the unlikely event of a security breach where unauthorized access to Personal Information occurs, we will immediately investigate and provide prompt notice to any affected individual.

Revisions and Changes to our Privacy Policy

We post any policy changes on this page. The revision date is identified at the top of the page. You are responsible for periodically visiting the Site and this Policy to check for changes.

Contact Information

To ask questions or comment about this Policy and our privacy practices, contact us at:

Map My Customers, Inc.
Attn: Legal
167 E Chatham St., Suite 300
Cary, NC 27511

Or via email at: legal@mapmycustomers.com