What is Outfield?
Outfield is a mobile-first CRM built for outside sales teams. The platform combines account management, GPS visit tracking, route optimization, deal management, and team communication into a single app designed for reps who spend most of their day in the field rather than at a desk.
Outfield positions itself as “field sales software your reps will actually use,” emphasizing simplicity and mobile usability over feature density. The platform serves industries ranging from beverage distribution and CPG to insurance, cannabis, industrial manufacturing, and home health. Notable customers include Amazon, Olay, Chick-fil-A, American Express, and Farmers Insurance, with teams deployed across 50+ countries.
The core idea behind Outfield is straightforward: give field reps a tool they can operate entirely from their phone (iOS or Android), and give managers real-time visibility into where reps are, what they’re doing, and how accounts are progressing. It works as a standalone field CRM or as a layer on top of an existing CRM like Salesforce or HubSpot.
Key Features of Outfield
GPS Check-Ins and Activity Tracking
Outfield’s visit logging system uses GPS to verify rep location at each account. Reps check in, log visit notes, attach photos, and update account details on the spot. Managers get real-time visibility into rep activity without needing to call or text for status updates, including how long reps spend at each account and the quality of each visit.
Route Optimization
The platform builds optimized multi-stop routes directly from the map view, factoring in account locations and real-time conditions. According to Outfield, most reps save 30 to 60 minutes of daily drive time using the route planner.
Stat: Outfield claims their route optimization saves field reps up to 30-60 minutes of drive time per day, enabling more account visits without longer hours.
Territory and Account Mapping
Outfield provides a map-based view of every account in a rep’s territory. Managers can identify coverage gaps, monitor visit frequency by account, and track rep activity across the entire territory from a web dashboard or the mobile app.
Pipeline and Deal Management
Reps can track deals, create invoices, process orders, and update pipeline stages directly from the field. The drag-and-drop pipeline interface lets reps move deals through stages without switching to a desktop CRM.
Gamification and Leaderboards
Outfield includes built-in sales competitions and performance leaderboards. Managers can set goals and KPIs, then track progress across the team. This gamification layer is designed to motivate reps and create healthy competition within the field team.
Offline Capabilities
The app works offline so reps can log visits, update accounts, and take notes in areas with limited cell coverage. Data syncs automatically when connectivity is restored.
Team Communication
Built-in team chat and a news feed keep remote field teams connected. Managers can provide coaching feedback on individual visits, and team members can share updates in real time.
Outfield’s Pricing
Outfield does not publicly list specific pricing on its website. The platform offers three plan tiers:
- Upstart: Entry-level plan for smaller teams
- Champion: Mid-tier plan with expanded features
- Dynasty: Full-featured plan for larger organizations
Based on third-party review sites, pricing starts around $25-30 per user per month, though exact pricing requires contacting the Outfield sales team for a custom quote.
Free Trial: Outfield offers a 30-day free trial with no credit card required.
Note: Outfield’s lack of transparent pricing can make it difficult to compare costs against competitors who publish their rates openly. Budget-conscious teams should request a detailed quote early in the evaluation process.
Pros of Outfield
- Intuitive mobile experience. The app is consistently praised for its user-friendly interface. Reps can get up to speed quickly without extensive training, which reduces onboarding friction.
- Strong route optimization. Multi-stop route planning from the map view helps reps cover more accounts per day with less windshield time.
- GPS verification for managers. Real-time location tracking and check-in verification give managers confidence that field activity is happening as reported.
- Gamification drives engagement. Leaderboards and sales competitions create motivation for competitive reps and give managers a tool for driving accountability.
- Offline functionality. Reps working in rural or low-coverage areas can still log their activity and sync later, which is a must-have for teams covering large territories.
- Responsive customer support. Multiple review sources highlight Outfield’s support team as quick to respond and attentive to bug reports and feature requests. The company earns a 4.3/5 for customer support on GetApp.
- Broad CRM integration. Native connections to Salesforce, HubSpot, Dynamics, Zoho, and NetSuite, plus 5,000+ apps via Zapier, give teams flexibility in their tech stack.
Cons of Outfield
- Technical stability issues. App freezes, slow loading times, and syncing problems are the most common complaints across Capterra and GetApp reviews. Several users report lost data when drafts fail to save or visits don’t sync properly.
- Battery drain. The app’s continuous GPS usage consumes significant device battery, which is problematic for reps spending full days in the field without easy access to charging.
- Limited customization. Users report restricted options for customizing contact categories, forms, and data fields. Teams with complex or industry-specific workflows may find the platform too rigid.
- Photo upload limitations. A cap of five photos per visit can be restrictive for reps who need to document merchandising, site conditions, or product placement in detail.
- GPS and mapping bugs. Some users report incorrect address mapping and location inaccuracies that require manual corrections, which adds friction to the check-in process.
- Opaque pricing. Without publicly listed pricing, teams cannot easily compare Outfield’s cost against competitors or get budget approval without going through a sales conversation first.
- Lacks depth for complex B2B workflows. While Outfield handles field execution well, teams needing advanced opportunity management, complex forecasting, or deep pipeline analytics may find gaps compared to more robust platforms.
Rating snapshot: Outfield holds a 4.2/5 overall rating on GetApp and Capterra across 30+ reviews, with a 3.9/5 score for value for money, the lowest of its category ratings.
Alternatives to Outfield
Map My Customers
Best for: B2B field sales teams seeking an all-in-one solution
Map My Customers is built specifically for B2B outside sales teams that need more than basic field tracking. The platform combines territory mapping, route optimization, and activity logging with deep pipeline management, prospecting tools, and team-level analytics.
Key Features:
- Sales routing optimization with Smart Planner daily agenda
- Automatic activity logging for visits and calls
- Lead Finder for prospecting new accounts
- Weekly Scorecard for leadership performance updates
- 40+ analytics charts and reporting dashboards
- Native two-way integrations with HubSpot, Salesforce, Microsoft Dynamics, and Zoho
Pricing:
- Personal: $60/month per user
- Team: $105/month per user
SalesRabbit
Best for: Residential door-to-door canvassing teams
SalesRabbit is designed for B2C outside sales teams in home services industries like roofing, solar, and moving. It provides territory management, lead tracking, and specialized tools for door-to-door operations.
Key Features:
- Colored pin system for visited/unvisited homes
- New mover lead auto-population
- DataGrid AI for ML-powered buyer scoring
- RoofLink Pro for roofing contractors
Pricing:
- Team: $59/user/month
- Pro: $75/user/month ($49/user/month billed annually)
- Enterprise: Custom pricing
Repsly
Best for: CPG and retail execution teams
Repsly focuses on consumer packaged goods and retail execution, providing tools for in-store data collection, merchandising compliance, and photo verification. It is purpose-built for teams managing product placement and retail relationships rather than traditional B2B sales.
Key Features:
- In-store activity tracking and photo capture
- Merchandising compliance verification
- Retail analytics and reporting
- Form-based data collection for store audits
Pricing: Contact sales for pricing. Free trial available.
Spotio
Best for: Door-to-door sales teams needing GPS tracking
Spotio is a sales engagement and mapping platform built for door-to-door and canvassing operations. It provides real-time knock logging with GPS verification, territory analytics, and visual deal tracking.
Key Features:
- Real-time door knock logging with GPS
- Sales pitch storage for rep preparation
- Territory performance analytics
- Visual deal tracking
Pricing: Multiple plans available (Team, Business, Pro, Enterprise). Contact sales for specific pricing.
Comparison Table
| Feature | Outfield | Map My Customers | Spotio | Repsly | SalesRabbit |
|---|---|---|---|---|---|
| Best For | General field sales | B2B field sales | Door-to-door | CPG/Retail | Residential canvassing |
| Route Optimization | Yes | Yes (Smart Planner) | Yes | Yes | Yes |
| GPS Check-Ins | Yes | Yes (automatic) | Yes | Yes | Yes |
| Gamification | Yes | No | No | No | Yes |
| Offline Mode | Yes | Yes | Partial | Yes | Yes |
| Two-Way CRM Sync | Via Zapier for some | Native (4 CRMs) | Via Zapier for some | Limited | One-way (Salesforce) |
| Pipeline Management | Basic | Advanced | Basic | Limited | Limited |
| Lead Prospecting | No | Yes (Lead Finder) | Yes | No | Yes (DataGrid AI) |
| Team Analytics | Basic | Advanced (40+ charts) | Moderate | Moderate | Basic |
| Transparent Pricing | No | Yes | No | No | Yes |
The Verdict
Outfield is a solid choice for field teams that prioritize mobile usability and simplicity. Its intuitive interface, GPS check-ins, route optimization, and gamification features make it easy to get reps started quickly, especially teams in CPG, beverage distribution, and similar industries where visit frequency and territory coverage matter most.
However, Outfield’s technical stability issues, limited customization, and lack of advanced analytics make it a harder sell for B2B sales organizations with complex pipelines and reporting needs. The opaque pricing model also adds friction to the buying process.
For B2B field sales teams that need deeper CRM integration, advanced pipeline management, and team-level analytics, Map My Customers provides a more comprehensive platform built specifically for that use case, with native two-way sync to Salesforce, HubSpot, Dynamics, and Zoho, plus tools like Smart Planner, Lead Finder, and Weekly Scorecard that go well beyond basic field tracking.
Ready to see how Map My Customers compares? Book a demo to see the platform in action.
