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Map My Customers helps field sales teams run the day-to-day work that drives revenue. Learn how teams reduce admin, improve coverage, and create stronger field performance.
Map My Customers Email Service connects your Google account to Map My Customers so your team can send, sync, and log email with the right customer records without leaving the CRM. Every message a rep sends or receives stays tied to the account, contact, and deal it belongs to.
A feature of Map My Customers
Map My Customers Email Service is the email feature of Map My Customers. It lets outside sales teams run their customer email from inside the CRM, so outreach, replies, and history live next to the accounts they belong to instead of in a separate inbox.
Compose and send individual emails to contacts directly from Map My Customers. Messages send from the rep's connected Gmail address, so replies come back to them normally.
Send a personalized email to a selected group of accounts or contacts at once, with an unsubscribe link included for compliance.
Sent and received messages are matched to the right account, contact, and deal and logged automatically, so every customer record shows the full email history.
Replies surface in the activity timeline, and optional open and click reporting shows which messages landed, all without leaving the CRM.
Read full email threads in context, then reply or forward from the same place you manage the account.
Queue messages to go out at a chosen date and time so follow-ups land when they are most likely to be read.
In Map My Customers, go to Settings, then Personal, then Email Preferences, and choose Connect Email.
Sign in to your Google account and review the access Map My Customers Email Service requests. You stay in control and can disconnect at any time.
Send, sync, schedule, and track email against your customer records. Your email history flows into the activity timeline automatically.
When you connect your Google account, Map My Customers Email Service requests only the access needed to provide the features above. Each permission maps to a specific job in the product.
| Permission | What it lets us do | Why we need it |
|---|---|---|
gmail.send | Send email on your behalf. | Sends the individual and bulk emails reps compose in the CRM from their own mailbox, so messages come from the rep's real address with normal deliverability. |
gmail.modify | Read, compose, and send email in your mailbox. | Syncs sent and received messages so each email is logged against the right record, surfaces replies in the activity timeline, and lets reps draft and organize mail. This access does not allow permanently deleting your messages. |
gmail.labels | See and edit your email labels. | Organizes synced CRM email under labels so customer correspondence is easy to keep separate and find. |
userinfo.email | See your primary Google Account email address. | Identifies which mailbox is connected so email is attached to the correct sender and Map My Customers user. |
userinfo.profile | See your basic Google profile. | Confirms the signed-in user when linking the mailbox to a Map My Customers account. |
openid | Verify your Google identity. | Standard sign-in so we can securely associate the connection with you. |
You stay in control of this access. You can review or revoke it at any time from your Google Account permissions or from Email Preferences in Map My Customers.
Map My Customers' use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Read the full Google User Data section of our Privacy Policy, or contact support with any questions.
Request a demo
Map My Customers helps field sales teams run the day-to-day work that drives revenue. Learn how teams reduce admin, improve coverage, and create stronger field performance.